How much is the walk-in fee?
Walk-in admission is $15.99 per child, granting two hours of playtime during open hours. For special promotions and membership options, please visit our rates page.
What forms of payment are accepted?
We accept Visa, MasterCard, American Express, and Discover card as payment options. Cash and personal checks are NOT accepted.
Where are you located?
We are conveniently located at 15814B Robert S. Crain Highway, Brandywine, MD 20613
When can I come in for open play?
Open play is available Tuesday through Sunday. Please check our social media channels for updates or closures.
When are you open?
We are open Tuesday to Thursday from 10:00 AM to 5:00 PM, and Friday to Sunday from 10:00 AM to 8:00 PM. We are also open on all holidays; please see our social media pages for updates. For private parties outside these hours, please contact us for possible accommodations.
Can I drop off my children?
No. Parents must remain on the premises at all times.
Are there limits on how long we can stay and play?
All children must be supervised by a parent or guardian at all times.
Is the play equipment safe?
Yes! Our cutting-edge soft play equipment is custom designed for everyday indoor use for children. Each piece of equipment undergoes rigorous testing for all ages before it is purchased for use in our facility. Further, County inspectors ensure all equipment meets International Building and Safety Code regulations. At Joyland, all equipment is anchored to the floor, wall, and/or ceiling to provide safety and stability. All entrances, exits, slides, tunnels, and plastic balls are wiped down every day and each piece of equipment is cleaned, inspected, and maintained on a daily basis by a dedicated staff member. Unlike anything you have ever experienced, Joyland offers a safe and fun space for the entire family!
Are socks required?
Both children and adults must wear socks in the play areas for hygiene and safety. If you forget, socks are available for purchase at the front desk.
Are adults required to signed a waiver?
All adults must sign a waiver before children can enter the play area. You can sign in advance online or at check-in.
Does Joyland sell food?
We offer a variety of kid-friendly snacks at our vending machine. Outside food is not allowed, except for birthday cakes with a booked party package.
Are there any age or height restrictions?
Joyland is designed for children up to 10 years old, with designated play areas for toddlers and older children.
Can adults play on the equipment?
Adults are welcome to assist young children but cannot use the play structures themselves for safety reasons.
Can I get a tour of Joyland?
Of course! However, tours are only available Monday-Friday. No tours are allowed on weekends due to our busy staff schedule! on weekends. We truly need all staff at their posts.
Can I book a party or event while I'm at Joyland?
You can book on-site, online, or over the phone. We recommend reserving early, as party slots fill up quickly.
Will Joyland provide supervision in the play areas?
In all play zones, our trained, dedicated, and friendly Floor staff provide general oversight for safe use of the play equipment in the play areas. Our Floor staff do not supervise, monitor, or discipline children. All children should be supervised at all times by a parent or guardian. For your convenience, we offer seating in all areas with a direct view of the play zones.
Is alcohol served or allowed?
No. Joyland is a family play facility, so alcohol (including wine) is prohibited.
Are gratuities (tips) appropriate?
Yes! Gratuities for our staff are always welcome!
Can a child play while wearing a cast?
No for play, yes for parties! For safety reasons, any child wearing a cast or other motion-limiting medical device (splint, sling, or brace) will not be permitted to participate on the play equipment. While we welcome them to attend parties and use other stationary play activities, they will be prohibited from playing on the equipment. We will not charge for their admission.
What type of safety instruction is provided?
Safety rules and instructions are posted throughout the facility and will be explained and enforced by dedicated floor staff.
What happens when you reach capacity?
For safety, we limit the number of guests in the play area. If we reach capacity, we operate on a one-in, one-out basis or offer a waitlist.
How will I know when you are open during inclement weather?
We post all weather-related closures or delays on our website and social media pages.
Can I leave and come back later in the day?
Your admission is valid for two hours; you can re-enter within that time frame.
Do you have lockers?
We provide complimentary cubbies for personal items and have a limited number of lockers available for rent. Please check with the attendant if you need a locker.
Do you have a Lost and Found?
Yes. If you think you may have lost something here, please contact us as soon as possible so that we can try to locate the item. Please note that we only keep lost property for one month, thereafter all is donated to charity.
Do you offer free Wi-fi?
Yes! We have complimentary wifi throughout the facility for your convenience. Why not check your email or get some work done while your children play?
Are there arcade-style or token games to play?
No. At Joyland, we are committed to promoting good old-fashioned social and interactive play. You will not find game consoles, tablets, arcades, or computerized games here. While we value the use of technology, it is our mission to provide a safe, clean, and fun indoor play and social experience that requires interaction among children and teaches them communication, problem-solving, sharing, taking turns, trial and error, cause and effect, self-restraint, self-control, empathy, expression of emotion, compassion, sensory integration, fine and gross motor skills, and so much more. You will be amazed at the power of play!
Can we bring our own food?
Outside food and drinks are not allowed, except for baby formula and special dietary needs.
Do you have wheelchair and/or stroller access?
Yes. However, we encourage families to leave strollers in the car whenever possible.
Can I leave a review?
Absolutely! We love hearing from our guests. You can leave a review on Google or Facebook.
No Weapons Policy
For the safety and well-being of all our guests and staff, weapons of any kind are strictly prohibited on all Joyland premises. This includes, but is not limited to, firearms, knives, explosives, or any other items that could be used to inflict harm.
All visitors and employees are expected to comply with this policy at all times. Failure to do so may result in removal from the premises and further action as deemed necessary, including involvement of law enforcement.
We are committed to maintaining a safe and welcoming environment for everyone here at Joyland. Thank you for your cooperation.
How can I report a problem?
If you experience any issues, please speak with a manager on-site or email us at info@myjoyland.com
My question wasn’t answered here. What should I do?
We're happy to help! Contact us at: info@myjoyland.com
Birthday Party T & Cs
What time should my guests and I arrive at the party?
We ask that you and your guests arrive no more than 10 to 15 minutes prior to your scheduled party to allow time for check-in.
What are the rules for the deposit?
A non-refundable deposit of 50% is required at booking to secure your party date.
How many guests can I invite?
Depending on the selected package, our party accommodations can host up to 40 children; additional guests may incur extra charges.
What is included in my party?
Each party package includes playtime, a private party room, food, drinks, and party supplies.
Will there be a Joyland staff member to assist me in the party room?
Yes. Your dedicated party host will handle every detail of your Joyland party!
What should I expect during my party?
It is our goal to make your child’s party the best party possible. Your host will take care of everything for you including, set-up, keeping the party flowing, escorting guests where they need to be, ensuring the guest of honor is happy, and cleaning up. Our hosts will work hard for you. Need something? Just ask!
How do I schedule a Joyland party?
For your convenience, you can book your party HERE online or give us a call and we will help you reserve your special event!
What food items can be brought into the facility?
As a nut-free facility, you may bring a birthday cake or cupcakes (no ice cream cakes). Other pre-packaged outside food is permitted for an additional fee.
Is my party private or will my guests share the play area and party rooms with guests from other parties?
While the play areas are shared with walk-in guests, your party room is entirely private, providing a dedicated space to celebrate your special guest of honor. No guest are allowed if booking the entire facility.
What if I need to reschedule my party?
We require at least 14 days’ advance notice if you need to cancel or reschedule your party. You may apply your deposit to any available date or time within the next 2 months. Any party cancelled with less than 14 days notice will forfeit their deposit. We will work with you on rain or snow delays and do not count that as a cancellation. Guests who fail to cancel (no call/no show) will be charged for 100% of the total party price (no exceptions).
Do you have a cake vendor that I can order a cake from?
Yes! We have a delicious, local cake vendor. You can order one of their delicious cakes or cupcakes online through our party booking portal.
Can I use my own decorations and/or paper products in the party room?
You're welcome to bring your own decorations; we provide standard tableware.
Will the party room be available for us during our open play time?
No, the party room is only available during your designated time slot. Standard parties include 45 minutes of party room access, while Private parties enjoy exclusive use of the party room for their entire duration
Are there any additional items I need to bring to the party?
If you will be bringing a cake (no ice cream cake), please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles and serving ware available for your use.
Are characters allowed at parties?
Yes! If you are hiring a character (e.g. Elsa, Mickey Mouse, Princess, Pirate), please notify your character and let them know that they must also sign a waiver and must wear socks! Plan to schedule them to come during the 2nd hours of your 2-hour party.
What if I am late for my scheduled party time? What if my guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we will be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the play area and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What are your weekend party start times?
On Weekends, our parties begin at 10:00am, with the last party starting at 5:45pm. If booking the entire facility and would like time outside of these hours please call us, and we may be able to accomodate you.
What assistance is provided in the party room?
Lots! Your Joyland Party Host will thoroughly prepare the room so that it is clean, tidy, and organized for your group. Then, your host will setup the party room with any items you may have brought such as cake or cupcakes. We will take care of any items your guests might bring such as cards or birthday presents for the guest of honor! During your time in the party room, your host will be able to provide more supplies, food, or drinks, take care of spills, and be sure that everything runs smoothly for you and the guest of honor!
How can I order additional food for our party, goody bags, and other party options?
Additional food, goody bags, and party options can be ordered during booking or up to 48 hours before the party.
Can I bring my own goody bags and/or balloons?
You may bring your own goody bags and balloons; however, helium tanks are not permitted.
Do I need to stay at the party?
The parent(s) of the guest of honor is required to stay at the party. Other parents/guardians are welcome to stay and enjoy the fun, but may also drop off and pick up their children. Taking responsibility for these children will be at the sole discretion of the parents who are hosting the party.
Can we start in the party room?
No. Because full tummies and climbing, bouncing, spinning, and running don’t mix, our parties must begin in the play area!
Do you provide ice for drinks?
No, but our drinks are cold!
Once in the party room, can guests re-enter the play area?
Yes! Your guests can stay and play after you leave the party room.
How many slices are in a pizza?
Pizzas are cut into 16 “kiddie” slices. 2 pizzas are included in the Super and Mega parties. 3 pizzas are included in the Colossal party, 4 pizzas are included in the Royal Party, 5 pizzas are included in the Private Party.
What if less/more kids show up on the day of the party after I have placed my pizza, food, drink, or goody bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. We can box up any leftovers. For goody bags, you are only charged for what you use, so an approximate headcount is okay. You may purchase additional goody bags and drinks on the day of the party.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you on a sensible approach taking into account the current weather conditions. If it is necessary to reschedule the party, we will work with you to find a new date that is within three (3) months of the original date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
More questions? Please feel free to call our Party Specialist at +1 (202) 744-2491